SELLING TICKETS

1. List tickets set your price and quantity at fair market value.
2. Ticket web site sends you an email when the tickets have sold.
3. Print out the free prepaid FedEx express label and post envelope at your nearest post office.
4. Get paid by Master card or cheque or by Pay Pal seven days after the buyer receives the tickets less 10% commission.

1. Choose tickets from the many live events.
2. Place you order and quantity.
3. Order is confirmed with seller.
4. Pay online with Credit card details plus 10% commission.
5. You receive tickets via FedEx express post.

1. Ticket Web site is s a central ticket site dedicated to all concert, sport, theatre and special events.
2. Reliable guaranteed delivery of tickets on time and that the tickets will be authentic and valid for entry.
3. Pick up point at events for last minute purchases.
4. Tickets are listed for free, commission only paid on tickets sold.
5. Seating charts for venues to identify location of seats.

Requirements

• User screens refer to what the visitor to Ticket Web site will see.
• Admin screens refer to the control screens that the administrator of  Ticket Web site will use to control, maintain and update all functionality of the site.

 Admin screens

Ticket web site  will  have an administration site Ticket Web Site/admin to control, maintain and update all functionality of the site. The administration site would have all the functionality that is normally found in an ecommerce site like osCommerce i.e., payment module, customer section, Banner section, Order tracking, catalogue section, reports section, tools for backing up the database etc. 

All content on the site should be updatable using CMS i.e. The Home Page, About Us, FAQ, Category and Sub- Category pages. The only part of the site that is not updatable is the content that is database generated.

From the admin screen, the administrator can send email/newsletters to some/all of the customers registered on the site. The email will be in html format i.e. the email/newsletters will contain images and links.

The administrator will be able to disable/enable customer accounts.

The administrator will be able to create administrator users and assign them to groups which will limit their access.

The administrator will have an easy to use search screen to be able to do the following searches on sellers and buyers and return all of the information identified in customer information section

• Search by Buyer surname
• Search by Ticket Reference number
• Search by Ticket Order number
• Search by Credit Card transaction ID
• Search by Seller surname

From the search retrieval, the admin should be able to update some of the fields or cancel the selected transaction completely.

Scenario 1 - Customer wants to sell a ticket with free shipping (a.k.a. ‘The Seller”)

In order for a customer (referred to as the seller from now on) to sell a ticket, they need to create an account or login with their existing account details. Once logged in, the seller has two ways to get to the “sell the ticket” screen.

1. a) Clicks on the “Sell Ticket Here” image on the header bar in the top right of every page. This will open a new secure (SSL) page explaining the stages in selling a ticket. Every page, until completion will be secure.

The seller clicks “Sell with FREE Shipping”.

This will open the next page which will ask the seller to select the category from a drop down menu with which the ticket relates to –Sports, Concerts, Theatre and Specials

Note: it would be expected to be able to add/delete/update this category listing from the admin screen. Based on the selection, this will populate another drop down menu underneath the first containing a list of sub-category’s.

Note: it would be expected to be able to add/delete/update this sub-category listing from the admin screen.

This will generate a list of all the dates and cities that this event is on e.g. If the seller selected ‘Music’ from the category list and ‘Justin Timberlake’ from the sub category, it would generate a clickable list with the Event, Date and Venue that the Justin Timberlake concert is on.

Besides each listing is a “Sell” button. If the seller clicks this button, it will open the next page with the seller’s location details. These details are taken from the sellers account details (see Account Information).

The seller clicks ‘Continue’.
The next page will ask the seller what type of sale this is.

Note: For this release, the only type of sale available will be “Fixed”. The next page will ask the seller for the quantity of tickets and the ticket type.

If the seller selects “Specific seat”, then the next page will ask for the row, column and seat number and comment.

If the seller selects “General Admission”, the next page will ask for a comment.

Once the seat information has been entered, the next page is payment method and pricing. Note: For this type of sale, there would need to be some validation to ensure that the seller cannot sell a ticket with less than 5 days to the date of the concert.

The seller selects the method they want to be paid (paypal or cheque) the date they want the sale to end (validation) and also enters the price to sell the ticket at.

The seller clicks continue and is asked for their credit card details, this includes the credit card type, number, expiry date and CCV (validation). They will also be required to select their billing address which is retrieved from their Account Information. 

The seller’s credit card will be charged 0.01c. This charge is to validate the seller’s credit card. If the credit card details are valid, the seller will see a confirmation screen with a credit card transaction ID. This transaction ID will be provided by WorldPay or Paypal. WorldPay will issue a Merchant confirmation email containing the transaction ID.

The next page is a preview of the sale. It shows the event, date, time, no of tickets and price, each field will have an edit button to allow the seller to change a value. If everything looks ok to the seller, the seller will click continue and the ticket will be displayed for sale on the site. The seller will receive an automated email with a confirmation that the ticket is for sale, a link to view the ticket and a ticket reference number.

If the ticket is sold, a confirmation email is sent to the Seller to let them know. This email contains a link to the sellers account.

Once the seller logs in, it will show them that the status of the ticket they are selling has changed from ‘for sale’ to ‘awaiting confirmation‘. Below this is a link called “Yes, I have the tickets "in hand" and will ship them immediately."

The next screen will ask the seller to enter the date they will be able to ship the ticket. The seller clicks continue which causes an automated email to be sent to the seller.

This email will contain a description of the sale, the date the tickets are to be shipped, the name and address the tickets are to be shipped to and a FedEx number for free shipping.

The seller posts the tickets
The seller logs into their account.

The ticket that the seller sold has a status of  ‘awaiting confirmation’. Underneath this is a blank textfield called FedEx number.

The seller enters the FedEx number received in the email.
The status of the ticket changes to ‘posted’

If the order remains unconfirmed for more than 48 hours from the time of the automated email notification, the administrator may choose to cancel the order and find alternate tickets for the buyer. Failure to confirm orders may result in the closure of the seller’s account. 

1. b) Select the sub-category that the ticket belongs to e.g.  Concerts -> Eric Clapton, select the date the ticket is for, click “Sell”. This is a faster way for the seller to enter the information required. By selecting the event and date, the seller skips most of the pages mentioned above and goes to sellers location details page. These details are taken from the sellers account details (see Account Information).

From here, everything is the same as above

Scenario 2 - Customer wants to sell a ticket with last minute consignment

As above, but will have its own link, i.e. after the customer clicks ‘Sell’ the customer will have a choice of selecting ‘Sell by free shipping’ or ‘Sell by Consignment’

Scenario 3 – Customer wants to buy a ticket (a.k.a. ‘The Buyer”)

1. The buyer’s select the quantity he/she wants from the drop-down menu and click Buy These Tickets Now.
2. This will open a new secure (SSL) page explaining the stages in buying a ticket. Every page, until completion will be secure.
3. The buyer’s may be prompted to log in.
4. The buyer’s account's address information is automatically selected as the shipping address. The buyer’s additional contacts are also listed. Select the appropriate shipping address, or select Add New Address to specify a different shipping address.
5. If the shipping address is the same as the buyer’s billing address, select Yes. If the shipping address is different from the buyer’s billing address, select No.
6. The buyer enters the credit or debit card information in the Payment Method screen, including the card type, card number, expiration date, and security code. The buyer’s credit card will be charged 0.01c. This charge is to validate the buyer’s credit card. If the credit card details are valid, the buyer will see a confirmation screen with a credit card transaction ID. This transaction ID will be provided by WorldPay or Paypay after each transaction. WorldPay will issue a Merchant confirmation email containing the transaction ID.
7. Note: The billing address the buyer provides must match the billing address associated with the card you use to buy the tickets.

6. If the buyer has a gift certificate, enter the code number in the Gift field. Otherwise, leave this field blank.
7. Click the Continue button.
8. The buyer can review the order details to make sure all of the information is accurate.
9. Note: the order total equals the price of each ticket plus the 10% service fee plus shipping and/or handling. For more information, read about Paying Fees.

Note: The ‘service and shipping fee’ should be an updatable field in the admin screen.

9. The buyer will receive an email from us acknowledging your order.
10. The buyer’s order ID number and order summary will display. Click the Print button to print this page, or, to continue browsing for tickets, click the Shop button.

Important: Although this completes your order, this does not complete the purchase. Ticket Web site authorize the buyers credit or debit card at the time you place your order, but Ticket Web site will not charge the buyer’s card until the order is confirmed. A seller has 48 hours to confirm an order.

As soon as the seller confirms the buyers order, Ticket Web site charge your card and send the buyer another email to let you know the seller will be shipping your tickets unless otherwise stated, or (if you'll be picking the tickets up) the time and place your tickets will be available for pick-up.

Scenario 4 – Customer buys a gift voucher

1. Select the number of gift certificates you want from the Quantity drop-down menu corresponding with the gift certificate value you want to purchase.
   
   Note: You can only select one gift certificate value at a time. If you wish to purchase multiple gift certificates with different values, make separate purchases for each value.
2. Click the Buy button. You may be prompted to log in or create a new account. To learn more, read about Creating an Account.
3. Enter your shipping address, billing address, and credit card information on the pages that follow and click the Continue button until you reach the QuickBuy - Place Your Order page.
4. On the QuickBuy - Place Your Order page, review your gift certificate order information. Click the Change button to change any of your order information. Once you've made your changes, click the Continue button.
5. If all the order information is correct, click the Place Order button.

As soon as you place your order, we'll send you an order acknowledgement email. We'll send you a second email with shipping information and a FedEx tracking number for you to track your shipment.

Scenario 5 – Customer wants to use a gift voucher

 Your gift certificate contains a GiftCode. To use your gift certificate, log in to your account and find some tickets you want. While ordering the tickets, simply enter the GiftCode in the Gift field on the Payment Method Screen - Place Your Order page before you click the Place Order button.

Note: The amount of your gift certificate is applied to the full amount of your order, including all fees. If your order total is greater than the amount of your gift certificate, the remaining balance will be charged to your credit or debit card.

Why must I provide credit card information?

At Any Ticket WEb Site.com all orders require a valid credit or debit card for verification purposes. In addition, if your order total is greater than the amount of your gift certificate, the remaining balance will be charged to your card.

Will my gift certificate expire?

No. If you're not quite ready to buy tickets, don't worry. There's no time limit to use gift certificates. In addition, any gift certificates you store in your account will remain there until you're ready to use them.

For a Seller we should be storing ticket reference number,  forename, surname, address field 1, address field 2, address field 3, email, phone, ticket category, ticket sub-category, date of event, no of tickets,  seat row, seat column, seat number, price of the ticket, ticket status, preferred payment method, ticket comment, credit card validation transaction ID, credit card payment transaction ID, postage reference no, date posted and Order Id

For a Buyer we should be storing ticket order ID,  forename, surname, address field 1, address field 2, address field 3, email, phone, ticket category, ticket sub-category, date of event, no of tickets, seat number, price of the ticket, payment method, credit card payment transaction ID, postage reference no, date received and ticket status.

• For Sale
• Awaiting confirmation
• Posted
• Sold
• Cancelled
  
  

  Note: The administrator should be able to change the status of the ticket from the admin screen

From the admin screen, it should be possible to view the status of all tickets. You should be able to filter the result by order status.

A daily report should be generated of all status of the ticket lifecycle. The report should contain all the data outlined in Customer Data Information

In this section, the following scenarios are explained

• Creating an account
• Logging In to Your Account
• Changing Your Account Information
• Retrieving a Forgotten Password
• Viewing Your Activity History
• Payment Settings
  

 # Creating an Account

You don't need an account to browse or search the ticket listings on. Any Ticket Web site .com ie. However, for the protection of all the fans using our marketplace, we require that you register an account prior to completing a ticket purchase or listing tickets for sale. Registration is quick, easy, and free!

When you create your account, you'll choose a password and provide the following information:

• Your email address
• Your first and last name
• Your ZIP (or postal) code
• Your county of residence
• Your daytime phone number

To register an account:

1. Click Register at the top of the Any Ticket Web site.com.ie web page to open the registration form.
2. Type your account information. Fields that require information are marked with an asterisk (*).
3. We'll automatically subscribe you to our free event e-newsletter. If you do not wish to receive the benefits and savings offered in our e-newsletter, deselect the checkbox directly below your account information.
4. To create an account, you must read and agree to our Terms and Conditions. To indicate that you agree, select the checkbox labeled "I agree to the Any Ticket Web site.com.ie Terms and Conditions."
5. Click the Continue button to save your information.

Logging In to Your Account

 To log in to your account:

1. Click Login at the top of the Any Ticket Site web.com.ie web page.
2. Type your email address (or username, if you have one) and password.
3. Click the Login button.

Changing Your Account Information

You can change or update your account information at any time. To change your account information:

1. Click My Account at the top of the Any Ticket WEb Site.com.ie web page. You'll be prompted to log in to your account. Upon logging in, your account information displays.
2. Click Edit Account Info.
3. Edit the information in your account.
4. Click the Continue button to save your changes or Cancel if you've changed your mind.

Retrieving a Forgotten Password

If you've forgotten your password, we'll email you a new, temporary one. To receive a new password:

1. Click Login at the top of the Any Ticket WEb Site.com.ie web page.
2. Click Forget your password? directly below the Login button.
3. Type your email address or username.
4. Click the Continue button. We'll send a new, temporary password to the email address associated with your account.
5. Follow the link in the email and type your temporary password to log in to your account.
6. Upon logging in, you'll be prompted to change your password. Choose a password 6-20 characters in length that is easy for you to remember, but difficult for others to guess. You can use any combination of numbers and letters, in either upper or lower case. Your password is case sensitive.
7. Click the Continue button to save your changes.

Viewing Your Activity History

You can view your account's activity at any time. To view your activity history, click My Account at the top of the Any Ticket WEb Site.com.ie web page to display your account information. You may be prompted to log in.

“My Listings” to display all the tickets you've listed on Any Ticket WEb Site.com.ie.com. Your listings are displayed  with the stage the ticket is at:

• Active -- These are your listings currently visible to buyers for purchase. If your listing is active, it has not yet been selected for purchase or bid upon (if the listing is an auction).
• Pending Confirmation -- If you see your listing here, you've sold your tickets! Your next step is to confirm the order. Please confirm all pending orders within 48 hours from the time they were selected for purchase.
• Awaiting Shipment -- These are the listings you've sold and confirmed, but have not yet entered the postal service tracking system. If you have not shipped the tickets, please print the pre-paid postal service shipping label we provided and ship the tickets to the buyer as soon as possible. Once your package enters the postal service system, the listing will move from Awaiting Shipment to Already Shipped and you'll be able to track the shipment using the postal service tracking number.
• Already Shipped -- These are the listings you've sold, confirmed, and shipped to the buyer. Listings appear here as soon as they enter the postal service tracking system. Once a listing appears here, you can view your invoice and tracking data.
• Cancelled Orders, Inactive Listings, Expired Listings, and Deleted Listings -- Listings in these categories are no longer visible to buyers for purchase, either because the sale has ended or the order was cancelled, deactivated, or deleted.

Viewing Your Payment History

“My Payments” to display your payment settings and the history of your payments. For each payment on file, you can view the following information:

• Transaction ID -- This is the Any Ticket WEb Site.com.ie identification number assigned to the order at the time of purchase. You can click this number to view the details of each listing.
• Payment Method -- This is the way we sent your payment (either by cheque or PayPal).
• Payment Amount -- This is the amount you were paid. Remember, this amount will reflect the 15% commission we collected for the sale of your tickets.
• Payment Date -- This is the date we sent you your payment. We send your payment 7 days after:
  • The tickets were delivered via FedEx,

or, if you sold your tickets on consignment,

• The tickets were picked up on the day of the event.

Click Payment Settings to view or change your payment settings. Your current payment method displays.